Patient Reviews

professional, prompt and fast service. Great value

Once they received the Medicine everything went great.

The staff was very professional and friendly. Also, I didn't have to wait. They were extremely timely, which I always appreciate. Results were sent to my doctor same day.

Great service and everyone were very professional

From start to finish the staff was very friendly and helpful, was a little nervous when I first arrived but things went perfect, I would highly recommend these folks.

Wonderful sweet people! Excellent experience!

Excellent Service, Staff and all who helped out!

Everyone here we friendly and extremely professional.

I could not have had a better experience.

the dreaded MRI wasn’t terrible. Everyone was kind and got me in and out faster than I expected. And they’re open on Saturday!

Had a pleasant experience, was in and out sooner than expected.

I was very pleased and impressed with the services I received at the Southwest Diagnostic Center. All of the staff members were very caring and professional in attending to my needs for imaging.

Staff were very professional and courteous.

Staff is very caring and considerate. They went out of their way to get my imaging disk to me as I forgot it on the way out.

Highly recommended.

The personnel at Southwest Diagnostic Center were professional, swift and personable, and they got my imaging done – and results out – in no time at all.

When making the appointment, the Center's employee went to great lengths to give detailed directions to the facility.

Keith, the nurse who got me prepared for my procedure, was affable, kind, professional, and helpful!

Everyone is so kind & helpful

I never feel rushed.

Staff was friendly and kind. Everything happened as they said it would with very little waiting.

I recently had a PET Scan, and being extremely claustrophobic, I was very anxious. The ladies put me at ease, talked with me the whole time, and with the help of medication, I had no issues. Very thoughtful ladies — thank you!

These are the nicest people & very caring. They're also very efficient and don't keep people waiting. Very professional and still very warm.

Wonderful experience with getting my Pet Scan completed. Lori, Antoinette, and Robin were awesome and made my experience very comfortable.

staff were informative and helpful throughout the entire process

Excellent and familiar service, I always enjoy the procedure.

The staff was VERY FRIENDLY and made sure that I was comfortable and relaxed. Thanks!

Although I was a bit late for my appointment the staff was very courteous and professional. I was able to be seen within 10 minutes of my arrival. The procedure went smoothly and without anxiety about the procedure. The attending doctor …

Customer service representative was professional and knowledgeable. The nurses were awesome and efficient.

Very professional while, at the same time, providing very caring service. Keep patient fully informed throughout the procedure. Assured that I was comfortable and warm blankets really help.

Went in for a PET scan. Uncharted territory for me. They made me feel comfortable. Everybody was nice. Ifell asleep waiting for the meds to circulate prior to the scan.

Parking was in front of the building, clinic was on the first floor, tech was very helpful and I was in and out in 15 minutes.

Great service...

Top notch, only problem was finding them. We were late and they were MOST accommodating! Very professional and good experience.

The staff here was truly a delight. They treated my mom with so much respect and care. They accommodated her needs well, im so thankful for this clinic.

The guys that take care of me each time I have a CT scan are very professional, polite, gentle and easy to talk to. I always enjoy seeing them.

All staff was very friendly, professional and took great care in making me at ease and comfortable

Easy to schedule,ladies up front were pleasant too. It was not my first ct scan there. The the nurse and the technician were super. Very curtious and concerned with how I was during the scan. The technician even remembered me from a year …

Very smooth. Well organized. Excellent collaboration between the staff.

The medical portion of my Pet Scan experience was very good. However, the overall experience was negative because it took me 20 minutes to find the location that I was supposed to be at for the test within the BSW campus at Walnut Hill. The…

The staff was warm and welcoming. Explained procedures thoroughly and clearly and answered all my questions. They went to long lengths to make me comfortable. Highly recommend.

The service providers from first to last were stellar! I appreciated them so much!

Everyone was super nice and helpful. It really helped me since I was nervous.

A nice facility with an efficient, professional, and caring staff; a wonderful experience.

The staff are courteous and professional. Scheduling my scan was easy.

good experience. The staff was so friendly and compassionate.

Thanks!

I’ve been getting scans here every 3 months for over a year and I only have great things to say about each experience.

Nice, relaxing, comfortable atmosphere. Parking was easy, unlike most medical facilities.

Staff was kind, thoughtful, friendly, professional.

Staff is very professional and courteous, made the visit very comfortable. Appointment and staff very punctual.

Very friendly, as fast as possible, and well-managed. The biggest problem is it is very hard to find as it is several buildings behind the main entrance. Ask the valet at the first building you come to.

Wonderful staff and very kind and considerate.

My husband has had several experiences with the staff and all have been caring, considerate of his current status and dignity, efficient, and supportive of us both. We would recommend this facility and services to others. D. Lewis

I underwent a PET scan at Southwest Diagnostic Center and the process was very efficient and timely. The administrator of the scan was quite professional and accomodating, and the radiolist's report was ready the very same day as the scan. …

Staff is very professional.they took extra care to ensure that I was comfortable throughout the procedure.

Excellent service. I was in and out in no time with no stress. I was amazed when I was told that I would spend only 7 minutes on the bed for CT scan. That estimate was correct.

Everyone was very professional and courteous, making for a pleasant experience during a time of uncertainty!

The cat scan was easier than I expected and the technician was very kind and respectful. The front desk was very helpful and called for a ride back to the parking garage.

My second experience was as good as my first. Very friendly and efficient staff make for a great experience.

Excellent care from your team. Mike did a terrific job assisting me. Thank you for your prompt care.

Very one was very friendly and helpful with our questions.

I had a PET/CT Scan on Friday 11/10/23. Was greeted by friendly front desk staff, and then was called by LORI to go back and prepare for testing. She was so Nice helping me. The next Lady came in and started the IV and was so wonderful. As …

I've been having scans at Southwest Molecular for 10 years. Each year is a blessing. The front desk staff goes above and beyond with professional work ethic and warmth towards the patient.

The two gentlemen in the back (apologies for not …

Southwest Diagnostic Center gets my full 5 star rating. The staff are so polite, conscientious, and courteous. They are very thorough and happy to take the time to answer any questions. Thank you ALL for the wonderful atmosphere you provide…

Overall friendly service, great medical attention, the bottle of water was a nice touch.

Facility is very new, staff was excellent, lobby wasn't crowded, Overall a great experience.

Clean, friendly, knowledgeable, and courteous. Wait in waiting room was brief. Very professional while still making you feel relaxed.

Lori was very personable and was extremely accommodating. She answered my call button quickly and was very patient. All of the individuals who helped with the test were thoughtful and considerate.

Thankful that I received calls and text messages about upcoming appointment in the days preceding the procedure. Staff was conscientious, friendly, and efficient. Appreciated not having to wait or drink the shake this year. I was in and out…

Everyone was super nice from the receptionist to nurse Lori who attended to most of my needs. She made certain I was not cold with the warm blankets. Nurse Shannon was also great and started an IV on me with the first stick and no brusing …

The entire procedure from check-in to imaging was smooth and stress free. Everybody was friendly and extremely helpful making the experience easy to navigate. Generally, any medical procedure can be filled with anxiety and make me anxious, …

Everyone, from the receptionist to the techs and assistants, were polite, professional, and had a sense of humor. Great staff. They explained everything and made me confortable.

Great medical staff, but front office staff not so much. Also, no one wears a mask, have masks available for patients, or even just hand sanitizers. Most patients coming here are probably immuno-compromised, so this isn't very medically …

The staff is so wonderful very respectful polite. The doctor is awesome Dr. Baker. I would recommend this center to anyone.

The staff at SDCforMI was helpful, competent, and compassionate.

My Imaging study went well and was fully explained to

me. I was informed that Medicare criteria for coverage had been met, which was reassuring to me. Thank you SDCforMI!

I went to Medical City 4 times for a PET scan ALL 4 times I was told Machine was down. I booked at SW Diagnostics I was scheduled and arrived Laurie was wonderful as the entire staff in and out in 2 1/2 hours FLAWLESS, PERFECT Thank you! …

It's not always easy going in for imaging because there is often a "not so pleasant" reason for it. Everyone is so considerate and kind at Southwest Diagnostic Center. It makes the experience more relaxing.

It would have been a five but I had to go from one place to another to find where I was going. When I finally got there, I was checked in right away. The techs in the back, were great. The tech preforming the CT, made me feel very …

The people were great! I was given a warm blanket and made to feel comfortable. I was in and out quickly. I highly recommend Southwest Diagnostic Center.

the staff was wonderful, eager to see to my husband's needs and his comfort. However, we arrived early (1:30 for an appointment time of 1:45) and they did not call him back until 2:00. Also directions to the parking were minimal and not …

The staff was very friendly and efficient. They made sure that I was comfortable and understood exactly what was going on. Would recommend them for anyone who needs these services.

Extremely efficient – I waited less than 5 minutes, and the whole imaging process was just a few minutes and I was out. Very professional and respectful of our time

This was my first PET scan and I felt it all done with as much care as one could expect. Very professional in all areas from front desk through prep and PET scan. I would recommend them without exception.

I have rarely encountered such caring people during a medical scan. The staff were very kind! They realized I had received very upsetting news that week (hence the scan) and went out of thier way to be warm and comforting. And the turn …

From the time I walked in their door until I left, I was treated with courtesy, kindness, friendliness, and respect. The highly competent staff explained every step as we went through my procedure, and took extra steps to ensure my comfort…

It was a very friendly but yet professional environment. The process (PET Scan) went very smoothly and I felt comfortable and assured that the staff I interacted with really knew their business. Thank you Lori, MaryKathryn, and Shannon – …

The staff here is excellent--very professional and proficient. My experience was as good as could be expected, given the circumstances of the visit. I highly recommend this facility.

I was provided automated, detailed instructions ahead of time with a clear and concise map, which was very nice. The location was seamless to get in & out with plenty of (free) parking. I may not be guilt of being a very sociable person …

The staff from the receptionist, nurse, and Radiologist were all so friendly and warm and accommodating. Thorough with detailed instructions and very hospitable. They made my visit pleasant even with drinking that nasty barium :-)! Thank …

I was early and the staff took me right in. The med tech who drew blood was very friendly and knowledgeable. The CT operator was also fast and efficient. I was out in less than an hour!

My first ever visit to this facility. The appointment went smoothly and the staff was very professional. Good N.E. Dallas location with easy access and parking directly in front of the building.

Keith and Steve are very kind and compassionate. It’s always scary going in for a CT scan but they make it much easier for me. The girls at the front desk are also very kind.

Everything was great! Personnel were friendly, professional and caring. They kept me informed every step of the way and made sure I was comfortable throughout the entire process.

Very professional and knowledgeable folks. The tech who worked with me, Mike, was very up to date on new and emerging technologies and on the details and background of the testing I was receiving. Felt very confident in their work.

The staff was welcoming and considerate. They put me at ease and carefully explained every step of the way. The report was sent to my doctor the next day. I highly recommend them and will use them for any future scans.

The only reason I am giving a rating of"five stars" is that a "ten star" rating was not offered. When I went for my CT scan, I interacted, in this order, with Lori, Keith, Steve, and Bobbi. All four were friendly and efficient, a very …

Lori, Mary-catherine and Mike made me feel as comfortable as possible. They have a great staff here. Tabitha was very nice and very helpful getting checked in and gave me good driving directions.

Every part of my experience was outstanding.

The scheduling offered several choices to fit my schedule. After selecting an appointment the follow up email also included detailed directions to the Imaging Center and a link that sent the …

I was originally scheduled for a PET scan on Good Friday but I called back and got my friend Virgie on the phone who rescheduled me for Friday, April 8 which was much more desirable. Keith did my IV and, as always, used the freeze gel and …

My experience at Southwest Diagnostic was exceptional. From the moment I stepped in the door I felt welcomed. I had a very minimum wait. Every person that was involved in my scan could not have made e feel more at ease. I never felt any …

The people who work in all areas of their staff treat you as if you were family. They are so nice, kind and considerate. They make you feel so comfortable while you are going through test. Best I've ever had.

I have had a number of diagnostic procedures completed here. The staff and professionals I have encountered have always been professional, helpful, and pleasant. Every care is taken to make patients feel welcome and comfortable. I have …